Privacy Policy

1. Introduction

Welcome to FlipShotz! We know that privacy can be a confusing topic, so we want to take the time to explain how we handle your information in simple terms. Our goal is to protect your personal data while making sure you have the best experience using our mobile app, website and services.

This document explains what information we collect, why we need it, how we use it, and how we keep it safe. If you ever have any questions, feel free to reach out to us!

2. Who This Policy Applies To

This policy applies to anyone who uses our mobile app or website. It covers the data we collect when you:

Use our app to do the following:

• Create an account to track order history and personal preferences
• Upload and manage photos for photo book creation
• Save projects for future editing and ordering
• Order photo books and other related products and services
• Contact our customer support team
• Interact with us on social media
• Subscribe to our newsletters or promotions
• Read our blog or help articles
• Provide reviews or feedback about our services

However, this policy does not cover websites or services that we don't own or control. If you click on a link to another website, please note that it has its own privacy policies that we do not control.

3. The Information We Collect and Why

To give you the best possible experience, we collect different types of information:

3.1 Personal Information (Stuff You Provide)

This includes things like:

• Your name, email, phone number, and password when you create an account.
• Your shipping and billing address so we can send your photo book to you.
• Your payment details (though we don't store your credit card info, our payment partners handle that securely).
• Personal information you provide and we automatically collect when you contact our customer service teams (e.g. chat(bot), email or phone) or communicate with us by other means (e.g. social media, text).
• Your marketing and communication preferences.

3.2 Photos and Uploaded Content

Since our app is all about creating photo books, we collect the photos you upload and any details attached to them (like date and location, if available). We only use these photos to print your books. We never sell or share them unless you specifically ask us to do so.

3.3 Technical Information (Stuff Your Device Sends Us)

To make sure our app works properly, we collect information like:

• Your device type and operating system (e.g., iPhone or Android)
• Your IP address (a unique number assigned to your internet connection)
• How you use our app, such as which features you use most
• Crash reports if something goes wrong, so we can fix issues quickly

3.4 Communication Data

If you contact us (via email or customer support), we keep a record of those conversations so we can help you better in the future.

3.5 Social Media Interactions

If you interact with content on our social media profiles (for example, if you "like" or share a post from Facebook, Twitter, or Instagram accounts), those social media sites may share information about you with us, including your public profile, e-mail address and friend list. If you choose to "like" or share content, information about you may be publicly displayed on the social network, depending on your privacy settings. If you post information on a social media or another third-party service that references FlipShotz or our products and services, your post may be used on our social media pages or other marketing materials.

4. How We Use Your Information

We use the information we collect to:

• Process your orders and ship your photo books
• Improve our app and fix any issues
• Send you updates about your order
• Communicate with you about our products, Services, offers, and promotions
• Inform you of new features or other offers of interest from us or our affiliates (if you opt in)
• Provide customer support
• Keep our platform secure and prevent fraud
• Allow you to discover and share information with family or friends
• Allow you to invite others to join the Services

5. Do We Share Your Information?

We do not sell your personal information—ever. However, we do share certain information with trusted companies that help us run our business, including:

• Payment Processors (to handle transactions securely)
• Shipping Providers (so your photo book gets delivered to you)
• Technology Partners (to host our website and store your photos safely)

We may also need to share information if required by law, such as responding to a court order.

5.1 Sharing Photo books with Other Users

One of the key benefits we offer at FlipShotz is the ability to share the photo books you create with family and friends. If you choose to share a photo book with another user, you can do so within the app by selecting the "Share" option and entering the recipient's email address. If the recipient already has a FlipShotz account, they may receive a notification within the app and via email letting them know you have shared a photo book with them. If they do not have an account, they will be invited to create one in order to view the shared content.

The recipient will have viewing access to the shared photo book but will not be able to edit or modify it unless you grant them additional permissions. You can manage your shared photo books in your account settings and revoke access at any time.

6. What Are Cookies and How Do We Use Them?

Cookies are small files that websites store on your device to remember things about you. Our website, app, and emails use pixel tags, web beacons, and similar tracking technologies (collectively referred to as "Cookies") that are created when you use our online services and are stored on your computer or mobile device. We use cookies to:

• Keep you logged in
• Remember your preferences
• Analyze how people use our app or website so we can improve them
• Show you personalized content and promotions

You can disable cookies in your browser settings, but doing so might make some features of our website work less smoothly.

7. Social Media and Your Information

We love engaging with our users on social media! If you tag us in a photo or comment, we may use that content in our marketing. However, you can always ask us to remove anything you don't want shared.

8. How We Keep Your Information Safe

We take security seriously and use measures like:

• Encryption (scrambling your data so only we can read it)
• Secure payment processing
• Regular security audits
• Limited access (only certain staff can see sensitive data)

Even with these protections, no system is 100% secure. We recommend using strong passwords and keeping your login details private.

9. Your Privacy Rights

You have the right to control how we use your personal information. Here's how:

• Right to Request Information: You have the right to request (and receive in readily usable format) information about personal information that we have collected about you in the 12 months preceding your request (including the categories of information collected, the source of that information, the business purpose of that collection, the categories of third parties with whom that information is shared, and the specific pieces of personal information collected about you).
• Right to Be Forgotten: You can request that we delete your personal data, including your account and any stored photos, unless we are legally required to keep it.
• Opting Out of Marketing & Promotional Communications: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of any promotional email. You can also contact us at privacy@FlipShotzapp.com to opt out.
• Managing Cookies: You can control how cookies are used through your browser settings. You can block or delete cookies at any time, but this may impact how our app functions.
• Updating or Correcting Your Information: If your personal details change or you believe we have inaccurate information about you, you can update them in your account settings or contact us for help.
• Non-discrimination: You have the right not to be discriminated against for exercising your privacy rights.

To make a request regarding any of these privacy rights, contact us at privacy@FlipShotzapp.com.

9.1 Supplemental Notice for California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how we use it.
• The right to request access to your personal information.
• The right to request deletion of your personal information, subject to legal exceptions.
• The right to opt out of the sale of your personal information (though we do not sell data).
• The right to not be discriminated against for exercising your privacy rights.

Important: We cannot act on any requests unless we are able to authenticate the requestor's identity and their authority to make the request. If we cannot verify your identity, we may deny the request.

To exercise these rights, contact us at privacy@FlipShotzapp.com.

10. Children's Privacy

Our app is meant for adults, and we do not knowingly collect information from children under 13. If we learn that we have collected data from a child, we will delete it immediately.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our business or legal requirements. If we make big changes, we'll notify you by posting an update in the app.

12. Need Help? Contact Us!

If you have any questions about this policy, reach out to us at:

📧 Email: privacy@FlipShotzapp.com

We're here to help and make sure you feel comfortable using our app!